At e111, the privacy of every Pakistani player is taken seriously. This Privacy Policy explains exactly what personal data we collect when you use our online casino and sports betting platform, how we use it, who we share it with, and what rights you have over your own information.
Key commitments e111 makes to every player registered from Karachi to Islamabad
All personal data submitted to e111 — including your CNIC details, contact information, and payment records — is stored using industry-standard 256-bit SSL encryption. Your information is never stored in plain text on our servers.
e111 does not sell, rent, or trade your personal data to external companies for marketing purposes. Any data shared with partners is strictly limited to what is required to operate and improve the e111 platform and its licensed services.
We only collect the personal data that is genuinely necessary to operate your e111 account, process your PKR transactions via JazzCash or EasyPaisa, and comply with our international gaming licence obligations. Nothing more, nothing less.
Under our data protection framework, you have the right to request a full copy of your personal data at any time. You may also request deletion of your data where no legal obligation requires e111 to retain it. Contact support via live chat to exercise these rights.
e111 uses cookies strictly to maintain your session, remember your preferences, and generate anonymised analytics that help us improve the platform experience for Pakistani players. You can manage cookie preferences through your browser settings at any time.
Every marketing email or SMS notification sent by e111 includes a clear and functional opt-out option. You can also update your communication preferences at any time from within your e111 account dashboard without needing to contact support.
Important: This Privacy Policy forms part of the overall agreement between you and e111. By registering an account or continuing to use the e111 platform at https://e111.bio, you confirm that you have read and understood how we handle your personal data. If you do not agree with this policy, please discontinue use of the platform and contact our support team to close your account.
e111 ("the Platform", "we", "us", "our") is committed to protecting the privacy of all players who register and use our online casino and sports betting services at https://e111.bio. This Privacy Policy describes how e111 collects, uses, stores, and protects personal data in connection with the operation of our platform, which serves English-speaking Pakistani players across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Peshawar, Quetta, and Multan.
e111 operates under an international gaming licence and is bound by data protection obligations associated with that licence. Our data handling practices are designed to align with internationally recognised privacy principles, including principles comparable to those established under the General Data Protection Regulation (GDPR) framework, which we voluntarily adopt as a benchmark for good practice.
This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy. All three documents together form the complete agreement between you and e111. In the event of any conflict between these documents, the Terms & Conditions shall take precedence unless specifically stated otherwise in this policy.
This Privacy Policy applies to all e111 products and services, including online casino games, live dealer tables, cricket and sports betting markets, PSL wagering, slot games, bonus and promotion participation, and all account management functions accessible via https://e111.bio.
e111 collects personal data only where it is necessary to provide our services, comply with our regulatory obligations, or improve the platform experience. The categories of personal data we collect include:
When you create an e111 account, we collect your full legal name, date of birth, residential address (including city — such as Karachi, Lahore, or Islamabad), email address, and a username and password of your choosing. This data is required to establish your account identity and ensure compliance with our 21+ age policy.
To satisfy the Know Your Customer (KYC) obligations under our international gaming licence, we may request copies of identity documents such as your Pakistani CNIC or passport, proof of residential address, and proof of payment method ownership. KYC documents are processed securely and retained only for as long as required under applicable regulatory obligations.
We collect records of deposits and withdrawals made through your e111 account, including transaction amounts in Pakistani Rupees (PKR), timestamps, and the payment methods used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or crypto). We do not store full card numbers or complete banking credentials on our servers.
When you access e111, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, session duration, pages visited, and betting or gaming activity. This data is used for platform security, fraud prevention, and service improvement purposes.
If you contact our support team via live chat or email, we retain records of those communications. This includes the content of your messages and any documentation you provide. These records help us resolve disputes, improve customer service quality, and meet our regulatory record-keeping obligations.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration Data | Name, DOB, email, address | Account creation, age verification |
| KYC Documents | CNIC copy, passport, proof of address | Regulatory compliance, fraud prevention |
| Transaction Data | Deposit/withdrawal amounts, payment method | Payment processing, AML compliance |
| Technical Data | IP address, device info, session logs | Security, fraud detection, analytics |
| Communication Data | Live chat transcripts, email records | Customer support, dispute resolution |
e111 uses the personal data we collect for the following specific purposes:
e111 does not use your personal data to make automated decisions that produce legal effects or similarly significant impacts on you without human review. Any account restriction decisions that are flagged by automated systems are reviewed by our compliance team before action is taken.
e111 processes your personal data on the following legal bases, consistent with international data protection principles:
e111 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis:
Transaction data is shared with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — as required to process your deposits and withdrawals. These providers operate under their own data protection obligations and are not permitted to use your data for any purpose beyond processing the relevant transaction.
As part of our international gaming licence obligations, e111 may be required to share certain player data with our licensing authority upon request. This includes KYC documentation and transaction history where required for regulatory audit or investigation purposes.
e111 uses third-party identity verification and fraud detection services to support our KYC processes and protect players from account fraud. These providers process data strictly in accordance with their own data protection commitments and our contractual agreements with them.
Our platform infrastructure relies on third-party hosting, cloud storage, and software services. These providers may have limited access to personal data as a technical necessity of delivering their services but are contractually restricted from using that data for any other purpose.
e111 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
All third-party service providers engaged by e111 are required to handle personal data in a manner consistent with applicable data protection standards. e111 remains responsible for ensuring that data shared with processors is used only for the stated purpose.
e111 retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy or as required by our regulatory and legal obligations. The following general retention principles apply:
When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention procedures.
e111 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction:
Player Responsibility: While e111 implements robust security measures on our side, you are responsible for maintaining the confidentiality of your account credentials. Never share your e111 username, password, or 2FA codes with anyone — including individuals claiming to be e111 support staff. Our team will never ask for your password.
e111 uses cookies and similar tracking technologies to enhance your experience on the platform. The following types of cookies are used:
These cookies are strictly necessary for the e111 platform to function. They enable core features such as session management, login authentication, and security protections. Essential cookies cannot be disabled without affecting the functionality of the platform.
We use anonymised analytics cookies to understand how players navigate the e111 platform — which pages are visited most frequently, how long sessions last, and which features are most used. This data helps us improve the experience for all Pakistani players using the site. Analytics cookies do not identify you personally.
Preference cookies remember your settings and choices on e111, such as your preferred language, display settings, and notification preferences. These cookies make your experience more convenient across visits.
With your consent, e111 may use marketing cookies to personalise promotional content shown to you on the platform. These cookies help us show you offers and bonuses that are most relevant to your betting and gaming activity. You can opt out of marketing cookies at any time via your browser settings or account preferences.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the e111 platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.
In line with internationally recognised data protection standards, e111 respects and upholds the following data rights for all registered players:
To exercise any of the above rights, please contact the e111 support team via our 24/7 live chat service. We will respond to all verified data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days and will notify you of any extension.
e111 strictly prohibits access to its platform by any individual under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age.
During the registration process, all applicants are required to declare that they are aged 21 or above. Where our KYC verification process identifies that a registered player may be under 21, we will immediately suspend the account, freeze any funds pending investigation, and initiate a full identity verification review before any further action is taken.
21+ Policy: If you are a parent or guardian and believe that a minor in your care has registered an account on e111 without authorisation, please contact our support team immediately via live chat. We will investigate the matter urgently and, where confirmed, close the account and return any deposited funds in accordance with our underage gambling procedures.
e111 encourages all account holders to use parental control tools and responsible gaming features to prevent underage access to the platform on shared devices. Please visit our Responsible Gaming page for further guidance on self-exclusion tools and account controls.
e111 operates as an internationally licensed platform and, as a result, your personal data may be transferred to and processed in countries outside Pakistan. This may occur in connection with our IT infrastructure providers, KYC verification partners, or regulatory reporting obligations under our gaming licence.
Where personal data is transferred internationally, e111 ensures that appropriate safeguards are in place to protect your data to a standard comparable to that described in this Privacy Policy. These safeguards may include:
By using the e111 platform, you acknowledge that your personal data may be transferred internationally as described above. e111 takes all reasonable steps to ensure that such transfers are carried out securely and in accordance with this Privacy Policy.
e111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform features. When material changes are made to this policy, we will notify registered players via email or via a prominent notice within the e111 platform at least seven (7) days before the changes take effect.
The date of the most recent update is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how e111 protects your data. Your continued use of the platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.
If you disagree with any changes made to this Privacy Policy, you have the right to close your e111 account and request deletion of your personal data (subject to our regulatory retention obligations). Contact our support team via live chat to initiate an account closure request.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way e111 handles your personal data, please reach out to our support team. We are committed to resolving all privacy-related queries promptly and transparently.
For formal data rights requests (access, erasure, portability, rectification), please initiate your request through our live chat support channel so we can verify your identity before processing the request. We aim to acknowledge all formal data rights requests within 5 business days and to complete them within 30 days.
e111 takes all privacy complaints seriously. If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority or to our gaming licence regulator. Details of the applicable regulatory body are available on request via our support team.
Stay informed about your rights and responsibilities as an e111 player
Understand the full rules and obligations that govern your use of the e111 platform, including bonus terms, withdrawal conditions, and account policies.
Read TermsLearn about e111's self-exclusion tools, deposit limits, session timers, and responsible gaming resources available to all Pakistani players on the platform.
Play ResponsiblyFind out more about e111 — Pakistan's trusted online casino and cricket sportsbook — including our mission, values, and commitment to fair and responsible gaming.
About UsHave questions about your account, deposits, withdrawals, bonuses, or betting rules? Our FAQ covers the most common queries from Pakistani e111 players.
Browse FAQYour data is protected, your privacy is respected — now enjoy Pakistan's most trusted online casino and cricket sportsbook. JazzCash and EasyPaisa deposits accepted. 21+ only. Play responsibly.