e111 Frequently Asked Questions

e111 requires a valid Pakistani CNIC (Computerised National Identity Card) for identity verification. You may also be asked to submit a selfie holding your CNIC, and a recent utility bill or bank statement showing your current address in Pakistan. KYC is mandatory before processing your first withdrawal. Documents are reviewed within 24 hours on business days — most players in Karachi, Lahore, and Islamabad are verified the same day they apply.

On the e111 login page, click "Forgot Password" and enter your registered email address. You will receive a secure reset link within two minutes. Click the link, set a new password, and you are back in. If you no longer have access to your registered email, contact e111 live chat support — our team will verify your identity via CNIC and restore access to your account without any data loss.

Yes, you can request permanent account closure at any time through Account Settings or by contacting e111 live chat. Before closure is processed, any remaining PKR balance will be refunded to your verified JazzCash, EasyPaisa, or bank account within 3–5 business days. Pending bonus wagering requirements will be forfeited upon closure. This is separate from self-exclusion — if you are closing for gambling-related reasons, the self-exclusion tool is recommended instead.

JazzCash withdrawals on e111 are typically processed within 1–4 hours once your KYC verification is complete. The minimum withdrawal amount is Rs 1,000 PKR. During peak hours — especially around PSL match days — processing may extend to 12 hours, but e111 aims to keep all JazzCash payouts within the same business day. You will receive an SMS confirmation from JazzCash once funds land in your mobile wallet.

e111 does not charge any withdrawal fees on EasyPaisa transactions. For HBL, UBL, and Meezan Bank transfers, e111 also absorbs the processing cost — what you request is what arrives in your account. Cryptocurrency withdrawals are subject to standard blockchain network fees, which vary by network congestion and are outside e111's control. All applicable charges are shown transparently on the withdrawal screen before you confirm.

Withdrawals can be delayed for a few reasons: your KYC documents may still be under review, there may be an active bonus with incomplete wagering requirements attached to your balance, or the withdrawal amount may have triggered an additional security review. Log in to your e111 account, check the Withdrawals section for a status note, and contact 24/7 live chat if the issue is unclear. Most pending cases are resolved within two hours of contacting support.

Yes — e111 fully supports PKR as an account currency. When you deposit via JazzCash, EasyPaisa, or any Pakistani bank, the amount is credited to your account in Rupees with no automatic currency conversion. Your balance, bets, winnings, and withdrawals are all displayed and processed in PKR. This means you always know exactly how much you are wagering and winning without needing to mentally convert from USD or EUR.

Yes — PSL (Pakistan Super League) is one of the most popular betting categories on e111. During the PSL season, e111 offers pre-match and live in-play markets covering match winner, top batsman, highest opening partnership, total sixes, and more. Live odds are updated ball-by-ball in real time. You can place live bets from your mobile during a match whether you are watching in Karachi, Lahore, or streaming online. PKR stakes start from Rs 100.

Absolutely. e111 is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. The mobile site loads quickly even on 4G connections commonly used across Pakistan. Slot games, live casino tables, and cricket sportsbook markets are all available in full on mobile. The layout adapts cleanly to smaller screens so you can manage your account, deposit via JazzCash, place bets, and request withdrawals entirely from your phone.

All casino games on e111 use certified Random Number Generator (RNG) software supplied by internationally accredited game providers. The RNG is independently tested and certified by third-party auditing labs, ensuring that every spin, card draw, and dice roll is genuinely random and cannot be manipulated. Live casino tables use real dealers streamed from licensed studios, adding an additional layer of transparency. e111's game portfolio is reviewed and re-certified periodically under its international gaming licence obligations.

Wagering requirements (also called playthrough requirements) mean you must bet your bonus amount a set number of times before the resulting winnings can be withdrawn as real PKR. For example, a 20x wagering requirement on a Rs 2,000 bonus means you need to wager Rs 40,000 in total before withdrawing. On e111, the wagering requirement for each bonus is clearly stated in the promotion terms before you opt in — no hidden conditions are tucked away in small print.

Yes. e111 regularly runs promotions for existing players including reload bonuses on subsequent deposits, free spins on featured slot games, and cashback offers during PSL and major cricket events. Loyal players are also enrolled in the e111 VIP program, which offers escalating rewards, faster withdrawals, and dedicated account management. Check the Promotions section inside your e111 account dashboard to see all currently active offers available to your account level.

It depends on the specific promotion. Some e111 bonuses are casino-specific (slots and live tables only), while others are sportsbook bonuses usable on cricket betting markets including PSL, international Test matches, and T20 tournaments. Promotions designed for both verticals will explicitly state that wagering can be completed across both casino and sports. Always read the individual promotion terms in your account before opting in to confirm where your bonus funds can be used.

Self-exclusion on e111 can be activated in under two minutes from your Account Settings under the Responsible Gaming section. Choose a period of 1 week, 1 month, 3 months, 6 months, or permanently. Once confirmed with your password, exclusion is active within seconds — your account is locked, all marketing communications stop immediately, and no deposits can be made. Your PKR balance is held securely and can be refunded upon request through live chat support. For more detail, visit the Responsible Gaming page.

The minimum age to register and play on e111 is 21 years. This is enforced through a mandatory age declaration during registration and a full KYC verification process that requires submission of a valid Pakistani CNIC, which contains your date of birth. Any account where the player is found to be under 21 is immediately frozen, all funds are withheld, and the case is escalated to e111's compliance team. Underage gambling is illegal and harmful — e111 maintains a strict zero-tolerance policy without exception.